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      Cloudbeds: Connection, Features & Limitations

      How to connect Akin and Cloudbeds, features & limitations

      Connecting Akin and Cloudbeds

      Step 1: Go to the Listings page in Akin, navigate to the "Stays" module and click on the "Setup Cloudbeds"button. This will take you to your Cloudbeds page, where you will be prompted to approve the connection between Akin and Cloudbeds.
      Step 2: Click on the "Approve" button to establish the connection.

       

      Once you give permission to Cloudbeds to start sending data to Akin, you will get re-directed to the Akin dashboard.

       

      Features of the integration:

      With this integration you can get the following options: 

      1. Getting reservation information. 

      2. Getting room type availability (so guests only see the rooms that are available). 

      3.  
        If a guest processes a reservation through Akin, the reservation will automatically be created in Cloudbeds.
         

       

      Current Limitations:


      • Cloudbeds does not support Add-Ons via API so Cloudbeds Items will not be bookable by the guest on the booking engine.

      2-Way services will be available only if Items don't have Fees & Taxes or if they're inclusive (if they're exclusive, they still can be mapped but services will fall back to 1-way when the guest requests them, so you will then have to manually approve them)

       

      Disabling the connection:

      Go to the Listings page of Akin, navigate to the "Stays" section and switch off the Cloudbeds connection and click on Confirm when prompted to confirm this action.

       

      How to get Akin support?

      Reach out to live support chat via the chat option on the Akin dashboard. Alternately, please email support@akin.community

       

      FAQ's

       
      What is a conversation?
      A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24 hour customer service window.
       
      Is there a setup fee for using your service?
      No, there are no setup fees or hidden costs associated with using our service.
       
      Can I change my subscription plan at any time?
      Yes, you can upgrade or downgrade your subscription plan at any time from your account dashboard.
       
      Is there a minimum contract period?
      No, there are no minimum contract periods or cancellation fees. You can cancel your subscription at any time.
       
      What payment methods do you support?
      We accept all major credit cards, including Visa, Mastercard, Apple Pay, Google Pay and Crypto (BTC, ETH, USDC)
       
      Do you charge any commissions of bookings for the booking engines?
      No, we do not charge a commission on bookings for the booking engine (Studio) we only charge a monthly subscription fee.